Last Updated: November 21, 2025

At GR Printing Shop, we take pride in the quality of our work and aim to ensure that every customer is satisfied. Because most of our products are custom-made and printed to order, certain restrictions apply to refunds and returns.

By placing an order with us, you agree to the terms outlined below.

1. All Sales Are Final

Most items purchased from GR Printing Shop are custom printed based on your specifications. For this reason:

• All sales are final.

• We do not accept returns or exchanges for custom products.

• Refunds are only granted under specific conditions outlined below.

Please ensure that all artwork, quantities, product selections, and order details are correct before finalizing your purchase.

2. Order Cancellation

Orders may be canceled only if production has not yet begun.

Once an order enters the printing or fulfillment stage, it cannot be canceled.

To request a cancellation, contact us immediately at grprintingshop@gmail.com with your order number.

3. Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect due to our error, we are happy to make it right.

Examples of issues we will resolve:

• Printing errors that differ from the approved artwork

• Incorrect quantities

• Wrong product or size produced

• Damaged items due to production issues

To submit a claim:

Contact us within 48 hours of receiving your order and include:

• Your order number

• Photos of the defect or issue

• Details describing the problem

After reviewing your claim, we will—at our discretion—provide one of the following:

• A reprint of the affected item(s)

• A store credit

• A refund (issued only when no other solution is possible)

4. Customer-Provided Artwork Issues

We are not responsible for errors resulting from:

• Low‑resolution artwork provided by the customer

• Spelling or grammatical errors in customer-submitted designs

• Design mistakes approved by the customer

• Color variations due to monitor or screen differences

We print exactly what the customer approves. Please review your proofs carefully.

5. Color Disclaimer

Colors may vary slightly from what you see on screen due to:

• Individual monitor settings

• Variations in ink, materials, and machines

Such variations are not considered defects, and refunds will not be issued for minor color differences.

6. Shipping Issues

We are not responsible for:

• Delays caused by the shipping carrier

• Lost or stolen packages after delivery

• Packages delivered to incorrect addresses provided by the customer

If a package is lost in transit before delivery, we will assist in filing a claim with the carrier.

7. Reprints

When applicable, we offer reprints under these conditions:

• There was a verified production error

• The item arrived damaged

• The product received does not match the approved specifications

Reprints are produced as quickly as possible but follow standard production times.

8. Refund Eligibility

Refunds are offered only when:

• An item cannot be reprinted

• The issue is due to a confirmed production error

Refunds will be returned to the original payment method.

9. Return Shipping

If we request that you return an item:

• We will provide return instructions

• A prepaid return label may be issued if the issue was our fault

Items must be returned in unused condition.

10. Contact Us

If you believe your order qualifies for a reprint or refund, or if you have questions about this policy, contact us at:

Email: grprintingshop@gmail.com
Address: 7314 Pacific Blvd, Walnut Park, CA 90255, EE. UU

We are here to help ensure that you are fully satisfied with your experience.